We are the Digital & Business Factory of the Accor group, the innovation and transformation laboratory of the global leader in the hotel industry.
With our 700 Heartists, we bring together the best of hospitality and the best of tech & digital.
Our ambition: to offer our customers personalized, memorable, and sustainable experiences.
Here, we are giving birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries.
Here, we are at the heart of a fantastic playground of designing and developing digital products and services for our customers and hotel teams.
Here, your scope will know no boundaries, so dare to have an impact on the world!
Your greatest challenge awaits here:
You will join the Customer Service Directorate team based at the headquarters within the Customer Contact Centers. You will work daily with experts on private data in Rabat, Moncton, as well as with Accor contacts from different countries. Your role involves handling and resolving the most sensitive and complex cases of Accor customers, regarding private data protection or requiring legal expertise. While applying appropriate data processing to customer requests, you will engage with various Accor departments (Legal, Technical, hotels, Hub, CRM team, etc.) to efficiently resolve cases within the timeframe imposed by GDPR.
Your mission:
Accor dares to impact:
- the world
We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
On the tech side, we are committed to reducing the impact of digital technology across all our projects.
- your career:
We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.
We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities.
- Specifically, at the Digital & Business Factory
Expanded remote work and no meetings on Wednesday afternoons,
Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications.
and also,
Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels.
ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide.
Heartist® for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).
€10 meal vouchers.
A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street 😉
Is this mission appealing to you?
Recruitment is all about people!
Apply, and we will offer you:
A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.
An interview with the team manager responsible for the role you are interested in.
For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.
A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.
A personalized feedback.
#accordigitalfactory
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